Passenger self-service trends and options
In this free Webcast, we share the findings of the 2008 Passenger Self-Service Survey conducted by SITA and Air Transport World.
In its third edition, this annual survey interviewed over 2,000 passengers at the gates of six of the world's leading airports: Atlanta Hartsfield Jackson, Paris Charles de Gaulle International, Mumba International, Johannesburg International, Sao Paulo Guarulhos International and Moscow Domodedovo International.
This survey gives a unique snapshot of the adoptions of "self-service" technologies through the measure of "actual" usage by passengers. Moreover, it gives an interesting insight into passengers preferences and willingness to use technology throughout their travel experience in the future.
What needs to be done to increase passenger adoption while delivering the expected return-on-investment for airlines and airports?
As self-service options are increasingly becoming mainstream, what are the main challenges and priorities facing the air transport industry?
During this Webcast, you will hear about Mumba International Airport's experience in deploying self-service alternatives on- and off-airport and well as their plans towards self-service expansion in the future.
Speakers
- Dominique El Bez, Director Portfolio Marketing, SITA
- T P Anantheswaran, Head - Information Technology, Mumbai International Airport Pvt Ltd.
Details
Date(s): October 7, 2008 at 11.00 ATL; 16.00 LON; 20.00 SIN; 22.00 SYD;
Location: Your desk
Event type: Webinar
Duration: 1 hour
Requirements: Web connection, computer audio capabilities (audio for this meeting will be streamed)