SITA's Voice and Convergence portfolio offers cost-effective, sophisticated solutions to the problems of managing audio and video communications and associated applications on a global scale.
Voice and Convergence services are delivered over technology platforms based on established industry standards (IP and Switched), providing users with a uniform, high-quality and highly featured set of internationally managed services. SITA's end-to-end services ensure consistent and seamless operation. The Voice and Convergence portfolio includes two product lines which are fully interlinked: Convergence and Switched Voice services.
Convergence Services
Convergence Services offer high quality, high speed, cost effective communications for large and small sites. Voice, fax and video are integrated over new or existing customer local area or wide area data networks. A single interface can be used to communicate with remote locations connected either on-net to on-net, or on-net to off-net.
- Voice Exchange (VX): a community voice service for the Air Transport Industry.
- IP Fax Service: delivery of e-mail to fax and fax to e-mail in a large number of countries.
- IP Telephony: a combination of quality transmission globally across the WAN and the LAN, with tailored consulting and end-to-end support.
- Voice for IP VPN: integrated voice and data transmission, using a specific voice. ¨
- Virtual Contact Centre services: optimisation of agent resources while reducing costs, by allowing the routing of calls based on the agents skills.
- Professional Mobile Radio (PMR) : the most advanced voice and data wireless communication service for professional users at airports.
Switched Voice Services
SITA’s Switched Voice Services enable multinational companies to link their worldwide sites together for the transmission of voice, fax and limited data traffic.
Other Services
- SITA Auto ID Service: offers a quick and easy route to achieving business-to-business information sharing