Baggage Management
More flights. More passengers. More baggage.
More mishandled bags than ever before.
Passengers make travel choices based in part on how likely they are to be reunited with their bags on arrival.
Lost and missing baggage cost the air transport industry US$3.8 billion in 2007.
SITA Baggage Management guarantees the fastest and most efficient throughput of bags – from flight to flight, airline to airline, and airport to airport.
SITA know-how
SITA has been the recognized leader in baggage management since 1990. We leverage this experience to develop the air transport industry's most advanced integrated baggage management solution. This solution uses barcode- and state-of-the-art RFID tagging*.
Baggage Management uses highly redundant IP-based global links to direct, track and trace passenger baggage throughout the journey -- from check-in to final destination. This saves valuable time and money.
Baggage Management is used by more than 100 airports and 400 airlines worldwide.
*In its "Simplifying the Business" initiative, IATA states that full RFID implementation would generate US$760 million savings per year industry-wide by improving bag-tag read rates.
Benefits
Baggage Management provides the following benefits.
- Comprehensive baggage reconciliation, baggage tracking and baggage management
- Fast baggage tracing and baggage repatriating
- Reduced departure delays due to offloading baggage
- Flexible integration with local and remote airline and airport systems
- Seamless wide area network (WAN)
- Secure wireless local area network (LAN) and infrastructure provision
- Best-practice baggage management (AAA compliant)
- Industry-standard IATA clearing house billing
Business case
At current growth rates, annual air passengers will exceed 4 billion by 2019. At today's lost and mishandled baggage rates that indicates nearly 70 million mishandled bags per year.
SITA Baggage Management can help. Here's an example:
An airport handles a total of 6 million bags per year, including transfer baggage. Assuming an industry-average of 1 percent mishandled bags, that's 60,000 mishandled bags annually. Sixty-one percent (36,000 bags) are due to transfer baggage problems. Thirty-nine percent (23,400 bags) are due to local issues.
The cost per mishandled bag is US$100.
Baggage Management decreases transfer baggage problems by 10 percent and local baggage issues by 15 percent.
In this case, Baggage Management could ensure total annual savings of US$ 717,000. And that excludes savings related to costs associated with late departures due to baggage off-load.
The cost of implementation results in positive return of investment (ROI) within two years.