Industry surveys & reports
SITA undertakes several air transport industry information technology (IT) surveys. These are respected sources for industry benchmarks and trends.
AIRCOM Industry Report vol. 13 Q3 2008
A perspective on the global market based on our unique position at the crossroads of several industries.
Airline IT Trends Survey 2008
Now in its tenth year, the data provides a set of global benchmarks that offer a detailed picture of the latest IT trends.
Airport IT Trends Survey 2008
Improving customer service and satisfaction emerges as the high priority investment driver for 80% of the world’s airport operators.
Baggage Report 2008
Mishandled baggage cost the air transport industry US$ 3.8 billion in 2007.
Global Airline IT Security Survey 2007
The SITA Global Airline IT Security Survey provides an insight into IT security trends within airlines.
Passenger Self-Service Survey 2008
The survey is based on interviews with 2,143 passengers at six major international airports on five continents.
