Industry surveys & reports
SITA undertakes several air transport industry information technology (IT) surveys. These are respected sources for industry benchmarks and trends.
AIRCOM Industry Report vol. 14 Q1 2009
A perspective on the global market based on our unique position at the crossroads of several industries.
Airline IT Trends Survey 2009
Now in its 11th year, the data provides a set of global benchmarks that offer a detailed picture of the latest IT trends.
Airport IT Trends Survey 2008
Improving customer service and satisfaction emerges as the high priority investment driver for 80% of the world’s airport operators.
Baggage Report 2009
The air transport industry saved US$ 800 million last year due to nearly 10 million fewer mishandled bags.
Global Airline IT Security Survey 2009
Despite the global recession, the survey found an encouraging level of spending on IT security.
Passenger Self-Service Survey 2008
The survey is based on interviews with 2,143 passengers at six major international airports on five continents.
