Industry surveys & reports

SITA undertakes several air transport industry information technology (IT) surveys. These are respected sources for industry benchmarks and trends.

AIRCOM Industry Report vol. 13 Q3 2008

AIRCOM Industry Report vol. 13 Q3 2008

A perspective on the global market based on our unique position at the crossroads of several industries.

Airline IT Trends Survey 2008

Airline IT Trends Survey 2008

Now in its tenth year, the data provides a set of global benchmarks that offer a detailed picture of the latest IT trends.

Airport IT Trends Survey 2008

Airport IT Trends Survey 2008

Improving customer service and satisfaction emerges as the high priority investment driver for 80% of the world’s airport operators.

Baggage Report 2008

Baggage Report 2008

Mishandled baggage cost the air transport industry US$ 3.8 billion in 2007.

Global Airline IT Security Survey 2007

Global Airline IT Security Survey 2007

The SITA Global Airline IT Security Survey provides an insight into IT security trends within airlines.

Passenger Self-Service Survey 2008

Passenger Self-Service Survey 2008

The survey is based on interviews with 2,143 passengers at six major international airports on five continents.