No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. It’s no surprise, then, that baggage management is a leading investment priority for airlines, airports and ground handlers.
33.4M
bags were mishandled in 2024, costing the industry $5 billion
66%
improvement in global bag delivery rates for airlines that track bags at check-in and arrival
500+
customers use SITA’s WorldTracer® at 2,800 airports globally
Reduce mishandled bags and their associated costs
Whether you’re an airline, airport or ground handler, SITA Baggage Management provides global coverage and unrivalled data insights to help you achieve operational excellence through more efficient baggage handling processes.
SITA is committed to delivering service excellence
Learn moreWith SITA Bag Journey we can follow passengers' bags through every stage of their travels, which helps reduce mishandling and delays.
SITA innovates to enable safer, easier, and more sustainable travel for all.
At SITA, we've already seen the impact of our solutions firsthand. From helping airlines plan more fuel-efficient flight paths to supporting airports in reducing energy consumption. We're committed.